Frequently Asked Questions

What makes Fresh Face Skin different?

Fresh Face Skin is built around ingredient-led skincare designed to support the skin's protective layer and long-term skin health. Our formulations focus on high-quality active ingredients, simple routines, and products designed to work with the skin rather than overwhelm it. If you’d like to explore our philosophy further, you may also find these helpful: How to Maintain a Healthy Skin Barrier and Why Sensitive Skin Needs Stronger, More Resilient Support.

What skin concerns does Fresh Face Skin help with?

Fresh Face Skin products and treatments support a wide range of concerns including:

• Acne and congestion
• Redness and sensitivity
• Dryness and dehydration
• Pigmentation and uneven skin tone
• Barrier damage
• Ageing and loss of skin vitality

You can also browse by acne & congestion, redness & sensitivity, dry & dehydrated skin or ageing skin.

How do I know which Fresh Face Skin products are right for me?

If you’re unsure which products are right for your skin, we recommend booking an online consultation with our dermal clinician team. They can review your current routine and recommend products tailored to your skin’s specific needs, while helping you understand what your skin is telling you, so you walk away with a deeper understanding of how to care for it. You can also browse our routine bundles here.

Why is the brand called Fresh Face Skin?

Fresh Face Skin was created to help people achieve clear, healthy, balanced skin that feels confident and comfortable without relying on makeup. To us, that is a fresh face skin.

Are Fresh Face Skin products natural?

Fresh Face Skin products are formulated using natural and naturally derived ingredients wherever possible, while combining professional formulation science to support healthy skin function.

Our formulations avoid common irritants such as parabens, sulphates, petrochemicals, synthetic dyes and artificial fragrances. 

*Renewal Booster contains a synthetic amino acid peptide. 

Are Fresh Face Skin products vegan and cruelty-free?

Yes. Fresh Face Skin products are vegan friendly and are not tested on animals. We are also listed on the PETA Beauty Without Bunnies program, supporting cruelty-free beauty.   *AHA & Enzyme Exfoliator contains Manuka honey and may not be suitable for all vegan preferences. 

Where are Fresh Face Skin products made?

Fresh Face Skin products are formulated and manufactured in Australia using both locally sourced and globally sourced ingredients.

Do Fresh Face Skin products contain parabens or sulphates?

No. Our formulations do not contain parabens or sulphates.

Do Fresh Face Skin products contain synthetic fragrances?

No. Fragrance used within our products is derived from essential oils or natural sources and used in low concentrations.

Are Fresh Face Skin products gluten free?

Yes. Our formulations do not contain wheat-derived ingredients.

Are Fresh Face Skin products nut free?

Some products contain ingredients derived from almond or shea. If you have a nut allergy, we recommend checking ingredient lists before use.

Are Fresh Face Skin products suitable for sensitive skin?

Many Fresh Face Skin products are designed with sensitive skin in mind. Soother Treatment, Soother Cleanser, Recovery Mask, and our Skin Barrier Repair Pack are specifically formulated to calm redness, dryness and irritation while supporting the skin barrier. You may also find this article helpful: Why Sensitive Skin Needs Stronger, More Resilient Support.

Can Fresh Face Skin products help repair the skin barrier?

Many Fresh Face Skin products focus on hydration, calming plant extracts and lipid support which help strengthen and support the skin barrier over time. If you’re looking for barrier-specific support, our Skin Barrier Repair Pack has been designed specifically for skin barrier repair. Helpful reads: How Do You Know If Your Skin Barrier Is Impaired?, Why a Healthy Skin Barrier is Crucial for Flawless Skin and How to Maintain a Healthy Skin Barrier.

Can Fresh Face Skin products help with acne?

Products such as Healer Treatment, Healer Cleanser and the AHA & Enzyme Exfoliator are designed to support breakout-prone skin by encouraging balanced oil flow and healthy skin renewal. You can also explore our Acne Clearing Pack and read AHA’s - Why these are a must for all skin types and concerns!.

Can men use Fresh Face Skin products?

Yes. Fresh Face Skin products are suitable for all genders - anyone needing skin support.

Can teenagers use Fresh Face Skin products?

Teen skin often benefits from simple routines that support hydration and barrier health. Gentle cleansers and hydration products can be suitable for teen skin. For teens, we highly recommend our Hydrate Me Starter Pack.

Can I use Fresh Face Skin products during pregnancy or while breastfeeding?

During pregnancy and breastfeeding, hormonal changes can make the skin more sensitive and reactive. At this time it’s important to be mindful of your overall chemical load and the ingredients used in your skincare.

Certain ingredients such as retinol, retinoids, hydroquinone and high concentrations of salicylic acid are commonly recommended to be avoided during pregnancy.

Many other ingredients - including Vitamin C, niacinamide, plant-based Vitamin A, AHA acids such as lactic acid and glycolic acid - are widely used in pregnancy-safe skincare routines and help support healthy skin function.

Fresh Face Skin products are safe for pregnancy and breastfeeding and have been formulated with gentle, naturally derived ingredients designed to support hydration, barrier health and calm inflammation, which can be beneficial as the skin adjusts during pregnancy.

For a deeper understanding of ingredient safety during pregnancy, read our guide:
Understanding Your Chemical Load During Pregnancy

How long does it take to see results?

Most people begin noticing improvements in hydration and skin comfort within 1–2 weeks. Deeper skin concerns may take longer as the skin barrier strengthens and renews. On average, this can be around 4–8 weeks of consistent product use.

How much product should I use?

Most Fresh Face Skin products require only 1–2 pumps per application.

Can I mix different Fresh Face Skin treatments together?

Yes. Skin concerns can vary across the face, so you may apply different products to different areas depending on your skin’s needs.

For example, Healer Treatment can be used on breakout-prone areas as an acne spot treatment while Reverser Treatment can be used on areas needing hydration and renewal.

Some products have been specifically designed to mix together to simplify routines while providing the skin with the support it needs:

• Soother Treatment can be mixed with NightShield Complex at night for extra barrier support and skin nourishment.
• Reverser Treatment and Healer Treatment have been designed to be mixed with 1 small tap of Vitamin C Powder for extra skin brightening, pigment and antioxidant support in the daytime.
• Reverser Treatment can be mixed with the Renewal Booster at night to combine pigment, anti-ageing and cell renewal support while you sleep.

How long do the products last?

Once opened, products typically have a 12–24 month shelf life, depending on the product. With regular daily use most products last approximately 1–3 months.

How should I store my products?

Store products away from direct sunlight and heat and below 30°C.

Can I store my skincare in the fridge?

This is not necessary unless your environment regularly exceeds 30°C.

How do I repair a damaged skin barrier?

A damaged skin barrier is one of the most common causes of redness, sensitivity, dehydration and breakouts.

Signs your skin barrier may be compromised include:

• Tight or dry skin
• Redness or irritation
• Stinging when applying skincare
• Increased breakouts
• Delayed skin healing
• Skin reacting to products that previously worked

Barrier damage often occurs from over-exfoliation, harsh cleansers or using too many active ingredients at once.

The most effective way to support barrier repair is to simplify your routine and focus on hydration, calming ingredients and lipid support.

A barrier-supportive routine usually includes:

• Gentle cleansing
• Replenishing hydration within the skin
• Supporting the skin’s lipid barrier
• Avoiding excessive exfoliation or strong active ingredients

Within the Fresh Face Skin range, several products are designed to support hydration and barrier repair, including:

• Barrier Mist containing hyaluronic acid, ceramides, antioxidants, pre + post biotics and calming plant extracts to prepare the skin for hydration while instantly calming
• Hydration Booster to replenish water levels
• Soother Treatment to calm irritation and strengthen the skin barrier
• Soother Cleanser to gently cleanse without stripping the skin, while calming irritation and nourishing
• Recovery Mask, a prebiotic sleep mask designed to calm irritation and surface redness and strengthen the skin barrier

If you're unsure where to start, using a curated routine can simplify the process. Our Skin Barrier Repair Pack is designed to support hydration and barrier repair by combining gentle cleansing, hydration support and barrier-strengthening products.

For more support, read How Do You Know If Your Skin Barrier Is Impaired?, Why a Healthy Skin Barrier is Crucial for Flawless Skin and How to Maintain a Healthy Skin Barrier.

Do I need a complicated skincare routine?

No. Healthy skin often responds best to a consistent routine focused on cleansing, hydration and barrier support rather than excessive layering of products.

Can lifestyle impact my skin?

Yes. Hydration, nutrition, sleep, hormones, gut health and stress can all influence how the skin behaves.

What is the skin barrier?

The skin barrier is the outer layer of skin that helps retain moisture while protecting against environmental stress. When the barrier is compromised the skin can become dry and dehydrated, reactive or prone to breakouts. Learn more in How to Maintain a Healthy Skin Barrier.

What order should I apply my skincare products in?

Applying skincare in the correct order helps products absorb properly and ensures each ingredient can work effectively within the skin.

A general rule is to apply products from lightest texture to richest or oiliest, finishing with products that help seal hydration into the skin - such as an oil-based product or moisturiser.

What is the correct order to apply Fresh Face Skin products?

A typical routine may look like this:

1. Cleanser - of your choice, such as Soother Cleanser or Healer Cleanser
2. Barrier Mist
3. Hydration Booster (while skin is still slightly damp)
4. Treatment - Healer Treatment or Reverser Treatment
5. Targeted treatments if needed - NightShield Complex or Renewal Booster. If you use both, apply Renewal Booster first, then NightShield Complex on top
6. Bright Eyes - eye cream
7. Soother Treatment (oil-based) to support the skin barrier
8. SPF in the morning

When should I use the AHA & Enzyme Exfoliator?

The AHA & Enzyme Exfoliator is used after cleansing and before applying the rest of your routine - designed to clear old cell build up to soften skin texture and enhance product absorption, while brightening skin tone.

It is typically used 1–2 times per week to remove surface buildup and encourage healthy skin renewal. You may also find this guide helpful: AHA’s - Why these are a must for all skin types and concerns!.

When should I use the Recovery Mask?

The Recovery Mask can be used between 1–7 times per week or whenever the skin feels irritated, inflamed or reactive.

Apply after cleansing to clean skin. Leave on for 30 minutes as a quick skin reset mask, or leave on overnight as a sleep mask to support your skin barrier, nourish dryness and calm inflammation. Read more here: Nurturing Your Skin’s Microbiome with Recovery Mask.

How should I use Renewal Booster and NightShield Complex in my night routine?

Both Renewal Booster and NightShield Complex are designed to support overnight skin renewal, but they work in slightly different ways.

They can be used together - layered - for anti-ageing, skin brightening and skin repair support.

You would apply them in the below steps at night:

1. Cleanse
2. Barrier Mist
3. Hydration Booster (apply while skin is slightly damp)
4. Treatment - Healer Treatment or Reverser Treatment if needed
5. Renewal Booster - 1 pump all over face & neck
6. NightShield Complex - add 1 pump of Soother Treatment and mix together if additional barrier support is needed

You can also read Why I Created NightShield Complex and The Power of Encapsulated Green Algae.

Can I rotate NightShield Complex and Renewal Booster?

You can alternate these 2 night products across the week depending on your skin goals and skin needs.

Example routine:

NightShield Complex nights
Use NightShield Complex on alternate evenings to support overnight barrier repair, skin renewal, skin tone and skin texture.

Renewal Booster nights
Use Renewal Booster on alternate evenings to support collagen production, fine lines, skin renewal, skin tone and skin texture.

Rotating treatments helps encourage healthy skin renewal while preventing the skin from becoming overwhelmed by active ingredients.

Can I use Renewal Booster and NightShield Complex together?

Absolutely. They have been designed as a powerful combo to support skin ageing, pigmentation, fine lines and wrinkles and overall moisture levels while you sleep. Simply apply Renewal Booster first to dry skin and follow with NightShield Complex on top.

What if my skin is sensitive?

If your skin is sensitive or reactive, start by introducing these products slowly, using them only 1–3 nights per week and increasing frequency as your skin becomes comfortable.

Supporting hydration with Barrier Mist and Hydration Booster before applying treatments can also help improve tolerance.

Where does exfoliation fit into the routine?

The AHA & Enzyme Exfoliator can be used 1–3 times per week after cleansing and before hydration steps.

On exfoliation nights, it may be helpful to keep the rest of the routine simple and focus on hydration and barrier support.

Which Fresh Face Skin routine should I choose?

Choosing the right skincare routine can feel overwhelming. To make things easier, we’ve created curated routines that combine the key products needed to support common skin concerns.

Which routine is best for normal - dehydrated skin?

The Hydrate Me Starter Pack replenishes water levels while supporting the skin barrier. You may also enjoy reading Why We Love Hyaluronic Acid and the Hydration Booster.

Which routine is best for acne-prone skin?

The Acne Clearing Pack supports clearer skin while maintaining hydration and barrier balance.

Which routine is best for sensitive skin?

The Skin Barrier Repair Pack is designed for highly sensitive, reactive, inflamed and dry skin, helping restore barrier strength and moisture balance.

Which routine is best for dull or ageing skin?

The Pro Ageing Pack supports smoother, brighter-looking skin while maintaining hydration and balance. You may also like Why Bakuchiol is the Fresh Alternative to Retinol.

Which routine is best if I’m new to skincare?

The Hydrate Me Starter Pack is a great starting point, helping replenish hydration and support the skin barrier while keeping your routine simple.

What if I’m not sure which routine to choose?

Our qualified dermal clinician team can help guide you - trained in all things skin and here to educate you on what your skin is trying to say and how to best support it.

You can book an online or in-salon consultation where we assess your skin and recommend a routine tailored to your needs.

View Fresh Face Skin Bundles

Introduce new products slowly

Introduce new products gradually so your skin can adjust and you can realistically bring this into your daily routine.

Give your skin time

Skin renews in cycles that typically take approximately 31–46 days, so consistency is important. It can take up to 8 weeks to see real skin change as old skin cells are removed and new skin cells surface.

Allow products to absorb between steps

Let each layer absorb before applying the next to prevent pilling. Aim for 30 seconds between each step, ensuring you massage each product in. Patting in last products, such as our Soother Treatment or NightShield Complex, also helps.

Seek professional guidance

Our Fresh Face Skin qualified skin therapists are always available to help review your routine and provide guidance. You can book a consultation here.