Question 1

What makes Fresh Face Skin different?

Accepted Answer

Fresh Face Skin is built around ingredient-led skincare designed to support the skin's protective layer and long-term skin health. Our formulations focus on high-quality active ingredients, simple routines, and products designed to work with the skin rather than overwhelm it.

Question 2

What skin concerns does Fresh Face Skin help with?

Accepted Answer

Fresh Face Skin products and treatments support a wide range of concerns including acne and congestion, redness and sensitivity, dryness and dehydration, pigmentation and uneven skin tone, barrier damage, and ageing and loss of skin vitality.

Question 3

How do I know which Fresh Face Skin products are right for me?

Accepted Answer

If you’re unsure which products are right for your skin, we recommend booking an online consultation with our dermal clinician team. They can review your current routine and recommend products tailored to your skin’s specific needs, while helping you understand what your skin is telling you, so you walk away with a deeper understanding of how to care for it.

Question 4

Why is the brand called Fresh Face Skin?

Accepted Answer

Fresh Face Skin was created to help people achieve clear, healthy, balanced skin that feels confident and comfortable without relying on makeup. To us, that is a fresh face skin.

Question 5

Are Fresh Face Skin products natural?

Accepted Answer

Fresh Face Skin products are formulated using natural and naturally derived ingredients wherever possible, while combining professional formulation science to support healthy skin function. Our formulations avoid common irritants such as parabens, sulphates, petrochemicals, synthetic dyes and artificial fragrances.

Question 6

Are Fresh Face Skin products vegan and cruelty-free?

Accepted Answer

Yes. Fresh Face Skin products are vegan* friendly and are not tested on animals. We are also listed on the PETA Beauty Without Bunnies program, supporting cruelty-free beauty.  *AHA & Enzyme Exfoliator contains Manuka honey and may not be suitable for all vegan preferences.

Question 7

Where are Fresh Face Skin products made?

Accepted Answer

Fresh Face Skin products are formulated and manufactured in Australia using both locally sourced and globally sourced ingredients.

Question 8

Do Fresh Face Skin products contain parabens or sulphates?

Accepted Answer

No. Our formulations do not contain parabens or sulphates.

Question 9

Do Fresh Face Skin products contain synthetic fragrances?

Accepted Answer

No. Fragrance used within our products is derived from essential oils or natural sources and used in low concentrations.

Question 10

Are Fresh Face Skin products gluten free?

Accepted Answer

Yes. Our formulations do not contain wheat-derived ingredients.

Question 11

Are Fresh Face Skin products nut free?

Accepted Answer

Some products contain ingredients derived from almond or shea. If you have a nut allergy, we recommend checking ingredient lists before use.

Question 12

Are Fresh Face Skin products suitable for sensitive skin?

Accepted Answer

Many Fresh Face Skin products are designed with sensitive skin in mind. Soother Treatment, Soother Cleanser & Recovery Mask, and our Barrier Pack are specifically formulated to calm redness, dryness and irritation while supporting the skin barrier.

Question 13

Can Fresh Face Skin products help repair the skin barrier?

Accepted Answer

Many Fresh Face Skin products focus on hydration, calming plant extracts and lipid support which help strengthen and support the skin barrier over time. If you’re looking for barrier-specific support, our Barrier Pack has been designed specifically for skin barrier repair.

Question 14

Can Fresh Face Skin products help with acne?

Accepted Answer

Products such as Healer Treatment, Healer Cleanser and the AHA & Enzyme Exfoliator are designed to support breakout-prone skin by encouraging balanced oil flow and healthy skin renewal.

Question 15

Can men use Fresh Face Skin products?

Accepted Answer

Yes. Fresh Face Skin products are suitable for all genders - anyone needing skin support.

Question 16

Can teenagers use Fresh Face Skin products?

Accepted Answer

Teen skin often benefits from simple routines that support hydration and barrier health. Gentle cleansers and hydration products can be suitable for teen skin. For teens, we highly recommend our Hydrate Me Starter Pack.

Question 17

Can I use Fresh Face Skin products during pregnancy or while breastfeeding?

Accepted Answer

During pregnancy and breastfeeding, hormonal changes can make the skin more sensitive and reactive. At this time it’s important to be mindful of your overall chemical load and the ingredients used in your skincare. Certain ingredients such as retinol, retinoids, hydroquinone and high concentrations of salicylic acid are commonly recommended to be avoided during pregnancy. Many other ingredients including Vitamin C, niacinamide, plant-based Vitamin A, and AHA acids such as lactic acid and glycolic acid are widely used in pregnancy-safe skincare routines and help support healthy skin function. Fresh Face Skin products are safe for pregnancy and breastfeeding and have been formulated with gentle, naturally derived ingredients designed to support hydration, barrier health and calm inflammation, which can be beneficial as the skin adjusts during pregnancy.

Question 18

How long does it take to see results?

Accepted Answer

Most people begin noticing improvements in hydration and skin comfort within 1–2 weeks. Deeper skin concerns may take longer as the skin barrier strengthens and renews. On average, this can be around 4–8 weeks of consistent product use.

Question 19

How much product should I use?

Accepted Answer

Most Fresh Face Skin products require only 1–2 pumps per application.

Question 20

Can I mix different Fresh Face Skin treatments together?

Accepted Answer

Yes. Skin concerns can vary across the face, so you may apply different products to different areas depending on your skin’s needs. For example, Healer Treatment can be used on breakout-prone areas as an acne spot treatment while Reverser Treatment can be used on areas needing hydration and renewal. Some products have been specifically designed to mix together to simplify routines while providing the skin with the support it needs. Soother Treatment can be mixed with NightShield Complex at night for extra barrier support and skin nourishment. Reverser Treatment and Healer Treatment have been designed to be mixed with 1 small tap of the Vitamin C Powder for extra skin brightening, pigment and antioxidant support in the daytime. Reverser Treatment can be mixed with the Renewal Booster at night to combine pigment, anti-ageing and cell renewal support while you sleep.

Question 21

How long do the products last?

Accepted Answer

Once opened, products typically have a 12–24 month shelf life, depending on the product. With regular daily use most products last approximately 1–3 months.

Question 22

How should I store my products?

Accepted Answer

Store products away from direct sunlight and heat and below 30°C.

Question 23

Can I store my skincare in the fridge?

Accepted Answer

This is not necessary unless your environment regularly exceeds 30°C.

Question 24

How do I repair a damaged skin barrier?

Accepted Answer

A damaged skin barrier is one of the most common causes of redness, sensitivity, dehydration and breakouts. Signs your skin barrier may be compromised include tight or dry skin, redness or irritation, stinging when applying skincare, increased breakouts, delayed skin healing, and skin reacting to products that previously worked. Barrier damage often occurs from over-exfoliation, harsh cleansers or using too many active ingredients at once. The most effective way to support barrier repair is to simplify your routine and focus on hydration, calming ingredients and lipid support. A barrier-supportive routine usually includes gentle cleansing, replenishing hydration within the skin, supporting the skin’s lipid barrier, and avoiding excessive exfoliation or strong active ingredients. Within the Fresh Face Skin range, several products are designed to support hydration and barrier repair, including Barrier Mist, Hydration Booster, Soother Treatment, Soother Cleanser, and Recovery Mask. If you're unsure where to start, our Barrier Pack is designed to support hydration and barrier repair by combining gentle cleansing, hydration support and barrier-strengthening products.

Question 25

Do I need a complicated skincare routine?

Accepted Answer

No. Healthy skin often responds best to a consistent routine focused on cleansing, hydration and barrier support rather than excessive layering of products.

Question 26

Can lifestyle impact my skin?

Accepted Answer

Yes. Hydration, nutrition, sleep, hormones, gut health and stress can all influence how the skin behaves.

Question 27

What is the skin barrier?

Accepted Answer

The skin barrier is the outer layer of skin that helps retain moisture while protecting against environmental stress. When the barrier is compromised the skin can become dry and dehydrated, reactive or prone to breakouts.

Question 28

What order should I apply my skincare products in?

Accepted Answer

Applying skincare in the correct order helps products absorb properly and ensures each ingredient can work effectively within the skin. A general rule is to apply products from lightest texture to richest or oiliest, finishing with products that help seal hydration into the skin, such as an oil-based product or moisturiser.

Question 29

What is the correct order to apply Fresh Face Skin products?

Accepted Answer

A typical routine may look like this: Cleanser of your choice, Barrier Mist, Hydration Booster while skin is still slightly damp, Treatment such as Healer Treatment or Reverser Treatment, targeted treatments if needed such as NightShield Complex or Renewal Booster, Bright Eyes eye cream, Soother Treatment to support the skin barrier, and SPF in the morning.

Question 30

When should I use the AHA & Enzyme Exfoliator?

Accepted Answer

The AHA & Enzyme Exfoliator is used after cleansing and before applying the rest of your routine. It is designed to clear old cell build up to soften skin texture and enhance product absorption, while brightening skin tone. It is typically used 1–2 times per week to remove surface buildup and encourage healthy skin renewal.

Question 31

When should I use the Recovery Mask?

Accepted Answer

The Recovery Mask can be used between 1–7 times per week or whenever the skin feels irritated, inflamed or reactive. Apply after cleansing to clean skin. Leave on for 30 minutes as a quick skin reset mask, or leave on overnight as a sleep mask to support your skin barrier, nourish dryness and calm inflammation.

Question 32

How should I use Renewal Booster and NightShield Complex in my night routine?

Accepted Answer

Both Renewal Booster and NightShield Complex are designed to support overnight skin renewal, but they work in slightly different ways. They can be used together, layered, for anti-ageing, skin brightening and skin repair support. A typical night routine is: cleanse, Barrier Mist, Hydration Booster while skin is slightly damp, treatment if needed, Renewal Booster, then NightShield Complex. You can add 1 pump of Soother and mix it with NightShield Complex if additional barrier support is needed.

Question 33

Can I rotate NightShield Complex and Renewal Booster?

Accepted Answer

Yes. You can alternate these 2 night products across the week depending on your skin goals and skin needs. NightShield Complex can be used on alternate evenings to support overnight barrier repair, skin renewal, skin tone and skin texture. Renewal Booster can be used on alternate evenings to support collagen production, fine lines, skin renewal, skin tone and skin texture. Rotating treatments helps encourage healthy skin renewal while preventing the skin from becoming overwhelmed by active ingredients.

Question 34

Can I use Renewal Booster and NightShield Complex together?

Accepted Answer

Absolutely. They have been designed as a powerful combo to support skin ageing, pigmentation, fine lines and wrinkles and overall moisture levels while you sleep. Simply apply Renewal Booster first to dry skin and follow with NightShield Complex on top.

Question 35

What if my skin is sensitive?

Accepted Answer

If your skin is sensitive or reactive, start by introducing these products slowly, using them only 1–3 nights per week and increasing frequency as your skin becomes comfortable. Supporting hydration with Barrier Mist and Hydration Booster before applying treatments can also help improve tolerance.

Question 36

Where does exfoliation fit into the routine?

Accepted Answer

The AHA & Enzyme Exfoliator can be used 1–3 times per week after cleansing and before hydration steps. On exfoliation nights, it may be helpful to keep the rest of the routine simple and focus on hydration and barrier support.

Question 37

Which Fresh Face Skin routine should I choose?

Accepted Answer

Choosing the right skincare routine can feel overwhelming. To make things easier, we’ve created curated routines that combine the key products needed to support common skin concerns.

Question 38

Which routine is best for normal - dehydrated skin?

Accepted Answer

The Hydration Starter Pack replenishes water levels while supporting the skin barrier.

Question 39

Which routine is best for acne-prone skin?

Accepted Answer

The Acne Clearing Pack supports clearer skin while maintaining hydration and barrier balance.

Question 40

Which routine is best for sensitive skin?

Accepted Answer

The Skin Barrier Repair Pack is designed for highly sensitive, reactive, inflamed and dry skin, helping restore barrier strength and moisture balance.

Question 41

Which routine is best for dull or ageing skin?

Accepted Answer

The Pro Ageing Pack supports smoother, brighter-looking skin while maintaining hydration and balance.

Question 42

Which routine is best if I’m new to skincare?

Accepted Answer

The Hydration Starter Pack is a great starting point, helping replenish hydration and support the skin barrier while keeping your routine simple.

Question 43

What if I’m not sure which routine to choose?

Accepted Answer

Our qualified dermal clinician team can help guide you. They are trained in all things skin and here to educate you on what your skin is trying to say and how to best support it. You can book an online or in-salon consultation where we assess your skin and recommend a routine tailored to your needs.

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