For months, Mel struggled with facial eczema and, persistent breakouts and overall skin sensitivity. After trying multiple skincare brands and treatments at various skin clinics without success, her confidence was at an all-time low.
"It was really destroying my confidence and stopping me from wanting to go out and socialize as makeup made it look so much worse."
With eczema around her eyes and patches appearing across her face, alongside breakouts on her cheeks and jawline, Mel felt caught in a frustrating cycle. She relied on makeup to feel confident, yet wearing it only made her skin look and feel worse.
Understanding Her Skin Barrier Was the Turning Point
After months of searching for answers, Mel began reading the educational blogs on the Fresh Face Skin website. It was here that she learnt about the skin barrier and began to understand how a compromised barrier could be contributing to her skin sensitivity, redness and irritation.
She decided to visit our Melbourne-based skin clinic, where one of our qualified dermal clinician recommended a simple approach: go back to basics and focus on replenishing her skin's natural oils and supporting her skin barrier.
Mel's Simple Skincare Routine for Sensitive, Reactive Skin
Mel began using four Fresh Face Skin products:
- Soother Pre-Cleanse – to gently remove makeup and impurities without stripping her skin.
- Soother Cleanser – to cleanse while supporting her skin's natural moisture barrier.
- Barrier Mist – to replenish hydration and support the skin's protective barrier.
- Soother Treatment – to replenish essential lipids and help reduce dryness, redness and sensitivity.
We recommended that Mel remain on this simple, barrier-focused skincare routine for six weeks to give her skin time to settle and strengthen.
Mel also found that switching from makeup wipes to Soother Pre-Cleanse left her skin feeling beautifully clean without the tightness and irritation she had experienced with other cleansers and makeup wipes.
Shop our therapist-recommended products for eczema-prone skin.
Visible Improvements in Her Facial Eczema and Breakouts
After months of frustration, Mel finally began seeing the improvements she had been hoping for.
"I actually noticed my eczema start to clear up in the first 2 weeks of strictly using Fresh Face Skin products!"
Following her first professional facial at our Melbourne-based salon, which included extractions to address underlying congestion, Mel also noticed a significant improvement in her breakouts.
"I noticed a MASSIVE clear up of the breakouts after my first facial and the extractions done"
With two different skin concerns requiring different approaches, Mel found the ongoing support of our dermal team invaluable.
"I knew I was dealing with 2 different concerns that both needed different guidance, so having the therapists help me with products and day to day things in my routine was life changing!"
A Note from Amelia Goff, Founder & Dermal Therapist
"Mel's journey is a beautiful reminder that when our skin is inflamed and reactive, often less really is more. By focusing on her skin's natural oils and skin barrier first, then gradually building her routine with the support and guidance of our qualified dermal team, we were able to support her skin without overwhelming it, creating long-term skin change.
Seeing her regain her confidence in her own skin is what makes what we offer at Fresh Face Skin all the more rewarding."
The Biggest Transformation? How Mel Feels in Her Skin Today
For Mel, the most meaningful result hasn't just been the improvement in her facial eczema, dermatitis and breakouts. It's how she feels about herself.
"Today I am feeling so much more confident in my skin! I am happy to wear no makeup out and about which I never have before… I like wearing makeup now and feel like I’m not wearing it just to cover my concerns!"
After previously avoiding social situations and feeling the need to hide behind makeup, Mel now feels comfortable embracing her natural skin.
"Turning to fresh face skin has made me a more confident and happier person now"
Mel's Advice to Anyone Struggling With Their Skin
"Book a free online consultation to get started and understand your skin first, I think that sometimes our biggest issue is we don’t understand what’s actually going on with our skin and we are applying products that could be destroying our barrier and making our concerns worse!"
Her final advice is simple:
"Start with the basics and let the girls guide you as to when to start introducing more products"
Struggling With Facial Eczema, Dermatitis or Sensitive Skin?
You don't have to navigate your skin journey alone. Our qualified Fresh Face Skin dermal therapists are here to help you understand your skin, simplify your skincare routine and feel confident in your next steps.
Book Your Online Skin Consultation and receive personalised guidance for your individual skin concerns.
Start with a conversation and move forward with clarity and confidence.
Information provided is general in nature and individual skin responses and results may vary. Skincare can support the skin barrier and help manage dryness and sensitivity but is not a cure for eczema or dermatitis. If symptoms persist or worsen, please seek advice from a qualified healthcare professional.
